Privacy Policy
Effective Date: 22 April 2026
DR. HEALS values your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect:
- Personal Information
- Name
- Mobile number
- Email address
- Shipping and billing address
- Date of birth (where required)
- Order and Transaction Information
- Order details
- Payment status
- Transaction references
- Prescription Information
- Prescription uploads where legally required
- Technical Data
- Device information
- Browser/app usage data
- IP address
- Cookies and analytics data
2. How We Use Information
We may use information to:
- Process and fulfill orders
- Verify prescriptions
- Provide customer support
- Send order updates
- Improve platform functionality
- Detect fraud and prevent abuse
- Comply with legal obligations
3. Payment Security
Payments are processed through secure third-party payment providers.
Sensitive payment credentials such as complete card details, CVV, or UPI PIN are not stored by DR. HEALS.
4. Sharing of Information
We may share information only as necessary with:
- Delivery partners
- Licensed vendors/suppliers
- Payment gateway partners
- Technology service providers
- Government or regulatory authorities where legally required
We do not sell personal data.
5. Data Security
We use reasonable technical and organizational safeguards to protect user data.
However, no online transmission can be guaranteed absolutely secure.
6. Data Retention
Information may be retained as required:
- For order fulfillment
- For legal/regulatory compliance
- For dispute resolution and fraud prevention
7. User Rights
Subject to applicable law, users may request:
- Access to their information
- Correction of inaccurate data
- Account closure requests
- Deletion requests, where legally permissible
Requests may be sent to drheals132@gmail.com.
8. Cookies
The platform may use cookies or similar technologies for user experience, analytics, and security.
9. Children’s Privacy
The platform is not intended for independent use by children under 18.
10. Policy Updates
This Privacy Policy may be revised from time to time. Updated versions will be published on the platform.